Store Policies

Methods of Payment:

Visa, MasterCard & Discover

Online Sales Product Service and Maintenance:

Rizzo Pool Company does not service products out of the state of Connecticut, that are sold online.

Online Pricing:

Online pricing is not available in our retail store

Handling Fee:

A $6.00 handling fee will be added to all orders that are less than $150.00

Returns:

To initiate a return, you must e-mail retail@rizzopools.com for return instructions and a Return Merchandise Authorization (RMA) number.  No returns will be accepted without a RMA number.  In your email, please include your confirmation number, your first and last name, which item and the reason for the return.  We typically respond to return requests the same business day.

IMPORTANT:

1. All authorized returns must be shipped prepaid and carefully boxed.
2. You may use any carrier you prefer although we suggest shipping your return via a traceable method such as UPS.  We highly recommend insuring your return.
3. Do not return items to the location from which they were shipped but instead use the address we provide in our return instructions email.
4. Shipping charges will only be refunded in the event an error with your order was caused by us.
5. All qualified returns will incur a 25% restocking fee, unless a mistake was made by us or the part ordered was incorrect and the intent is to order the correct part.
6. No Cash Refunds given
7. All returned merchandise must be in resalable condition, including original packaging.